Support

How do I restore my purchase?

Open Loci, go to Settings and tap Restore Purchases. You can also restore from the Premium screen. Make sure you’re signed in to the App Store with the Apple Account you used to subscribe.

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open the Settings app, tap your name, then Subscriptions, then Loci. While you have Premium, you can also get there from Loci: Settings › Manage Subscription.

A subscription renews automatically unless you cancel it at least 24 hours before the end of the current period. When you cancel, Premium keeps working until then. Deleting the app does not cancel a subscription.

Can I get a refund?

Apple handles payments, so refunds are requested from Apple at reportaproblem.apple.com.

How do free places work?

Without Premium, you can hear the 1-minute intro to 10 places each month. Places you’ve already heard that month stay free to replay, and your free places reset at the start of each month. The full story, the longer guide, comes with Premium.

Why does Loci ask for my location?

To show the places near you and what’s popular in your area. Loci uses your location only while you’re using the app and doesn’t keep a history of where you’ve been. You can still search for places without it. To turn it on or off, open the Settings app and go to Privacy & Security › Location Services › Loci.

How do I change the guide language?

In Loci, go to Settings › Guide Language. Guides are written and read aloud in the language you pick.

Why does a guide sometimes take a few seconds to start?

The first time anyone plays a place in a language, Loci writes and records its guide on the spot and starts playing as it goes. After that, it starts right away for everyone.

I found a mistake in a guide.

Guides are created automatically and can get things wrong. Email support@hearloci.com with the place’s name and what’s wrong, and we’ll look into it.

How do I delete my data?

Loci has no accounts, so your Device ID is how we find your data. In Loci, go to Settings › About › Device ID (the last row, under Version) and tap it to copy it. Email it to support@hearloci.com and ask us to delete your data. We delete everything stored under it within 30 days and confirm by email.

• Deleting the app doesn’t delete data on our server.
• Deleting your data doesn’t cancel a subscription. Cancel it in the Settings app as described above.

Read the Privacy Policy section on deleting your data

Sources and licences

• Place information and text from Wikipedia, written by its volunteer editors and shared under CC BY-SA 4.0.
• Photos from Wikimedia Commons, each under its own licence.
• Contains data from OpenStreetMap, © OpenStreetMap contributors.

In the app, every place page ends with its credits: its sources, and the photo’s author and licence.